Retina Centers of Washington COVID-19 Safety Protocol
Dear Valued Patients and Friends,
We are truly grateful for the love and support you’ve provided us over the past few months as we navigated through the pandemic. With your continued support, we have been able to stay open, through this entire pandemic, to treat our patients’ essential eye care needs.
The safety of our patients, and our staff members, is our top priority; therefore, we have implemented safety protocols set forth by the Centers for Disease Control and Prevention (CDC) and by the American Academy of Ophthalmology (AAO).
Here are some of our new safety procedures that are currently in place for when you visit our office(s).
Prior to Your Appointment:
- You will be pre-screened over the phone when scheduling your appointment.
- If you have symptoms such as fever, cough, or shortness of breath, we ask that you call and reschedule your appointment.
- If you have been exposed to anyone with the virus, we ask that you call and reschedule your appointment.
- We will minimize the number of people in the practice (please come alone unless there is a true need for someone to accompany you).
- We request that anyone accompanying you to wait safely in their car, unless it is truly necessary for them to come into your appointment with you. We truly appreciate your cooperation on this.
Once You arrive:
- We are requiring all patients to arrive wearing a mask (we will provide one if needed), and that it is properly worn through the entire visit.
- We will check your temperature upon your arrival.
- We request that patients use hand sanitizer upon arrival and departure of our office.
- We have reduced the number of chairs in the waiting area to respect physical distance protocol.
- All magazines and brochures have been removed.
Staff and Strict Cleaning Protocols:
- We complete daily prescreening for COVID symptoms for Staff, and Doctors.
- All Staff members will be using PPE and wearing masks at all times, including our providers. A face shield and gloves will be worn as needed.
- Our staff regularly performs surface cleaning of frequently touched areas throughout the day.
- Our waiting room, exam rooms, testing equipment, and other common areas are cleaned and sterilized after every patient appointment.
We thank you for your patience with all these changes, and for your cooperation as we continue to safely navigate through the pandemic.
What to expect on your visit at The Retina Centers of Washington:
- Registration and completion of the Patient Information form, Medical Questionnaire form and other forms provided by the staff or you can fill them online prior your visit.
- A retina technician will start a work up with you including medical history, vision check, eye pressure check and then dilate your pupil. We usually dilate both eyes on the first visit, the dilation will make your eyes sensitive to the light and reduce your near vision temporarily for few hours.
- Your retina specialist will begin the examination when your eyes are fully dilated.
- Depends on your eye problems, your retina specialist may order one or more special tests, e.g. OCT ( Optical Coherence Tomography) , B-scan, Fluorescein/Indocyanine green angiography, fundus photography, etc . Most of the time, the tests will be done on the same day and then your retina specialist will review the results with you.
- A treatment if needed will be performed in-office, including intravitreal injection, subtenon injection, laser therapy, etc. In case your eye need more serious surgery, you will be scheduled for surgery in one of many hospital/surgery centers which is most convenient to you.
- At the end of your visit, an administrative staff will schedule return visits and provide temporary dark glasses for your convenient to drive back home.
Due to the nature of retinal diseases and the emergencies they present, those emergencies may require complex work up including in-office procedure and surgical intervention in the operating room urgently. Our advice is to allow:
-For follow up appointment about 1 to 2 hours
-For the new patient consult about 2 to 3 hours.
At The Retina Centers of Washington, our priority is ensuring you are seen by your retina specialist within a reasonable time. In order to meet this goal, we have made our new patient forms available online. You can fill the forms below and email to us at firstname.lastname@example.org or print and bring them with you to your scheduled appointment (please complete all 5 forms). You need to have Adobe Acrobat Reader installed to be able to view and fill the form, you can get it free from here: https://acrobat.adobe.com/us/en/products/pdf-reader.html